Mum, dad and three children nonetheless couch browsing 4 months after West London house flooded because it nonetheless appears like a ‘septic tank’
A West London mum and pop together with their three sons are nonetheless couch browsing after their house flooded with sewage greater than 4 months in the past. Ami, 45, claims her household was informed by housing affiliation Metropolitan Thames Valley (MTVH) to return to the two-bed flat, at Maple Home in Kew, in January after residing in short-term lodging because the leak in October.
Nevertheless, the mum informed the Native Democracy Reporting Service they cannot transfer again as they concern it is going to occur once more and might’t face the “trauma”. Ami, who didn’t want to give her full title, claims furnishings in her children’ bed room was thrown out resulting from harm from the leak and has additionally nonetheless not been changed.
She informed the LDRS she is sad with how the flat has been cleaned, describing it as “shabby”, and claimed she will nonetheless scent sewage there. Relations have bronchial asthma and Ami is worried concerning the security of returning after “all of the sewage water been sucked up”. She stated MTVH has changed flooring however “the work beneath, just like the precise deep cleansing, we’re not proud of as a result of there may be nonetheless a scent there” and that she will get “flashbacks of the flood” when she goes close to the flat
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The mum stated: “I’ve had so many recollections hooked up to that flat with regard to my kids rising up and my youngest one however now I don’t see it as my house. All I see it’s a septic tank and my youngest doesn’t even need to go close to the constructing.”
She stated: “We’ve had flooding earlier than in our kitchen, I take into consideration 4 or 5 years in the past or roughly round then, and that is the second time it’s occurred. However this time it’s been far worse… and we don’t need to return in with that dread – like having to sleep and nervous about if it’s going to leak the place we’re sleeping, are we going to get flooded once more? That’s the concern my youngest has in him – for him to enter the lavatory was a nightmare for him.”
Ami claims there have been leaks within the constructing’s underground automotive park, immediately beneath her flat, and that MTVH have been “dismissive” of residents’ complaints. The household is just not “able to face this trauma as soon as once more” if there may be one other leak, she added.
She stated the household has not slept within the flat since being moved into short-term lodging on November 1, 2022, after a leak within the flat’s rest room flooded the house with sewage on October 31.
Ami stated there was “human faeces popping out” and “nobody got here out till about 10.30pm… by that point the lavatory began overflowing into the hallway after which into my kids’s bed room”.
MTVH carried out works on the house and informed the household to maneuver again on January 4. Ami stated they left short-term lodging and slept of their automotive the next evening after their youngest son, who has autism, stated he “did not need to return”.
The household slept of their automotive for a complete of 4 or 5 nights, in between staying with household, earlier than shifting in with a relative on January 16. They began couch browsing on February 17.
Ami stated the state of affairs has affected her whole household mentally and he or she has struggled to get responses from MTVH – feeling issues she has raised have been “ignored”.
She added: “The opposite factor is we’re overcrowded. There’s 5 of us in a two-bed flat and the restricted house is affecting everybody’s well being – children can’t examine, there’s no privateness and we’ve been on the housing ready record for an even bigger property for some time.”
A MTVH spokesperson stated: “No person needs to expertise a critical leak and we absolutely respect the misery it has precipitated [Ami] and her household. That’s the reason colleagues have intently supported and been in common communication with the household because the leak in late October, to assist make sure the household’s wellbeing and their return house as rapidly as potential.
“The blockage was attended to on the day it was reported. Inside 24 hours, the household have been housed in short-term lodging which remained the case for the 2 months whereas we accomplished work on the house.
“Throughout that interval, we made certain that the household’s house and far of their furnishings was professionally cleaned and sanitised. Most lately, at [Ami’s] request, we supplied to hold out a further clear of her house.
“In the meantime, obligatory repairs have been accomplished, together with substitute of a lot of the flooring. We’ve additionally supplied to exchange the bunk beds, cooker, tub and bathroom and proceed to encourage [Ami] to coordinate their set up with us. Colleagues have inspected the house with [Ami] and in our view it’s in a snug and respectable situation.
“We’ll proceed to work with [Ami] to offer assist and tackle any excellent issues that she might have.”
Are you experiencing housing points in London? Get in contact firstname.lastname@example.org.